What we do

Airport Lounges

Airport Lounge

Elevate the airport lounge experience

Embark on something exceptional with Sodexo Live! and strengthen the positive emotional connection with your brand. Drive guest loyalty with scalable airport lounge services that have flyers looking forward to returning to the lounge. Each one of your guests is unique. Their visit to your lounge is a moment of respite during their journey. Our partnership ensures their greatest and smallest needs are met, every step of the way.

Provide your guests with the Best-in-Class Service

Strengthen the positive emotional connection with your brand and drive traveler loyalty. Create a premium lounge facility experience that travelers won’t want to leave.

  • Catering and Hospitality

    With decades of experience in airport lounge management, you have an expert team to deliver premium on-ground hospitality services. With grab & go options, a la carte, and table service, your guests will find something delightful, healthy and convenient to suit their needs.

  • Cleaning Services

    Ensure health and peace of mind for your guests. Our teams deliver outstanding airport cleaning services. Quality assurance is achieved through a rigorous audit verified by our partner, Bureau Veritas.

  • JFK lounge
  • Food
  • Emirates lounge
  • JFK lounge
  • Food
  • Emirates lounge
  • JFK lounge
  • Food
  • Emirates lounge
  • Food
  • Chase lounge
  • AMEX Denver
  • Food
  • Chase lounge
  • AMEX Denver
  • Food
  • Chase lounge
  • AMEX Denver

They trust Us

We create premium lounge facility experience for best in-class lounges in the world, including:

  • Airport lounges across the world

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  • Travelers served every year

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  • Years of experience in airport lounge management

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Benefit from
Our expertise

  • 01

    Trustworthy

    Depend on a partner with a truly international presence. With over 30 years’ experience in airport lounge management, we help major brands to make powerful connections with travellers across the globe.

    We serve 41 million travelers every year.

  • 02

    Insightful

    Move with the times. With consumer forecasts at your fingertips, anticipate travel trends and hit the ground running with outstanding airport lounge services.

    Our Site Management System leverages predictive data and robust analytics to anticipate guests’ needs.

  • 03

    Foodies

    Satisfy your guests’ taste for adventure. We take an innovative, authentic approach to food and drink to ensure incredible choices are always available, no matter where in the world you are.

    Our in-house hospitality council carefully curated JFK’s American Express lounge’s menu using up to date insights.

  • 04

    Loyalty Driver

    Ensure you’re always front of mind. Wherever you are on the map, let us help you create fulfilling moments for your customers and generate brand loyalty.

    The Star Alliance Lounge at LAX was elected the Best Alliance Lounge 2019 - the result of our seven-year partnership with Air New Zealand.

  • 05

    Responsible

    Be a leader in the market. Help shape the future with an environmentally and socially conscious partner.

    We use WasteWatch to rapidly and easily capture food waste data in airport lounges and to take action to drive behavioral change.

Our Brands

From the highest culinary talents in Paris to boats on the Seine, we delight and engage guests the world over with our distinctive brands.

Airport Lounges frequently asked questions:

Managing increasing demand while maintaining comfort and service quality is a key challenge for airport lounges. According to the 2026 J.D. Power U.S. Airport Lounge Satisfaction Study, 46% of guests said the lounge they use most often is moderately or severely crowded. Flexible staffing, efficient lounge access, adaptable space management and data-informed planning can help lounge operators manage peak periods while maintaining a premium guest experience.

Airport lounges welcome travelers with different needs, preferences and expectations. Flexible food and beverage, comfortable spaces to work or relax, different service formats and personalized hospitality can help lounge operators adapt the experience to different traveler profiles while maintaining consistent service quality.

Food and beverage can enhance the airport lounge experience by adapting to different traveler needs and moments of the day. Convenient options such as grab-and-go and self-service can complement à la carte, made-to-order and table service, while locally inspired food and beverage can create a stronger sense of place. This flexibility helps lounges deliver a more personalized and premium experience.

Airport lounges can strengthen passenger satisfaction and loyalty by delivering a consistently high-quality experience across comfort, service and food and beverage. Comfortable spaces to work or relax, attentive hospitality and dining options adapted to traveler needs can make the lounge a valuable part of the passenger journey while strengthening the connection with an airline, airport or card issuer brand.

Airlines and airports should look for a hospitality partner with expertise in airport lounge management, premium hospitality, food and beverage and operational excellence. The right partner should understand evolving traveler needs, adapt services to different passenger volumes and deliver consistent quality across every part of the lounge experience.

Airport lounges are evolving toward more personalized, flexible and experience-led hospitality. Recent research by Sodexo Live! and YouGov highlights how traveler expectations for food, beverage and service can change throughout the journey. Flexible dining formats, comfortable spaces to work and relax, personalized hospitality and data-driven lounge management can help operators respond to these evolving needs while delivering a distinctive premium experience.

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