Research & Insights

The Future of Airport Lounge Hospitality Starts with People

November 2026

Woman serving food in an airport lounge

New research reveals how training, certification and career development help airport lounges attract premium talent, elevate guest experiences and strengthen retention.

Elevating hospitality through People

Exceptional airport lounge experiences start with exceptional people.

Based on two waves of original research, this white paper explores what premium hospitality talent expects from employers and how training, certification and career development can help airport lounges attract, retain and grow exceptional teams

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Discover the research

  • of-its-kind research

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  • waves of survey

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  • hospitality professionals surveyed

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  • Delicious cocktail being poured in a glass
  • Chef handing a plate of delicious food
  • Sever handing food
  • Meat perfectly cooked on a plate
  • Delicious cocktail being poured in a glass
  • Chef handing a plate of delicious food
  • Sever handing food
  • Meat perfectly cooked on a plate
  • Delicious cocktail being poured in a glass
  • Chef handing a plate of delicious food
  • Sever handing food
  • Meat perfectly cooked on a plate

Want to learn more?

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Sodexo Live! Academy

Explore our global training ecosystem designed to develop exceptional hospitality talent worldwide.

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